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Welland20's avatar
Welland20
Just joined
21 hours ago

welland20

Been with VM for over 10 years and have always been able to access my account. Unfortunately, the sign-on email address I use is no longer  available. It happened some years ago but have always been able to sign in my VM account. This is now not the case. Try to change the sign-in email but of course the verification link is sent to the email address I no longer have access to. How can I change my sign-in email address without  without this verification link being sent to an email address I no longer have access to?

1 Reply

  • Hi Welland20 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with email access and changes. So that we can look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina