Hi, I'm going round in circles and the Customer Service is so poor. I'm trying to get into my account online but can't register. It's asking me to link my Media ID account but asking for my account number which I don't have access to as many of my emails have recently been deleted and I didn't download the contract stupidly. I've tried calling Customer Services twice and can't get through to a person and there is no option for technical help online!
Forum TeamHi Suze68,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues linking up your VM account. Whilst we're not able to give you the account details, we can arrange for your contract to be resent.
In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
