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rangrx's avatar
rangrx
Joining in
2 months ago

Welcome email and contract not received, signed up for paper billing

I did not get a welcome email with my contract, but I got my broadband connection and it is working. I called VM, and someone sent a bill over using which I was able to login to my account and pay my first bill.

However, I have a couple of issues.

  1. I am getting charged for a paper bill and there seems to be no option to turn it off anywhere on the settings.
  2. When I try to download my contract, it says "Unfortunately we don't have a digital copy of your current contract."

I am not sure what I should try to do next.

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  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 months ago

    Hi rangrx thanks for your post although we're sorry to hear of the concerns you've raised here.

    In order for me to fix this please expect a PM to arrive shortly and respond directly when you can!
    Many thanks