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grahamebath's avatar
grahamebath
Joining in
2 days ago

VM02 email

Like many others, I am now unable to use my "@virginmedia.com" email on computer - just on (02) mobile.

Very unsatisfactory, especially as VM customer services now advise this is due to an update of their systems while merging Virginmedia and 02.

Varied responses from Customer Services ranging from "condescending" advice that VM02 have sent out warnings since the start of the year (I've checked back to 2024 and can see nothing to that effect) to latest good advice as above.

It transpires that internal communications leave much to be desired as many customer services operatives have not been fully appraised of the situation, especially those answering your calls from across the globe.

I have raised a fault ticket, with a "fix date threshold of 31st July and urge all those affected to do the same.

 

 

 

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    17 hours ago

    Hi grahamebath thanks for posting although we're sorry to hear of the concerns you've raised here.

    If you have raised an IT Ticket with us already, we will do our best to resolve this within the advised timescales.

    We can't guarantee the fix date but we will do our best for you.

    Many thanks