We've had the same problem since since the morning of Tuesday 15 July when my wife went to check her Ntlworld emails on her phone and got some message about invalid login. We have limited success after two long phone calls with VM (as I mentioned in another post the VM customer service people are not to blame as they can't fix the problem as even the technical department can't fix the problem). We've both raise new VMO2 logins, my wife's works on the desktop, mine doesn't.
Before this we both able to access emails on all our iPads, iPhones, desktop and my laptop. Presently my wife can only access emails on the desktop, no access on iPad or iPhone. I can't access on desktop, but can on iPhone and laptop. I've also had problems similar to another chap on a recent post with difficulty with access to Virgin TV Go especially watching Sky sports, on Sunday I managed to get the F1 no problem on my iPhone then I switched to watching on main TV, later wanted to access again on iPhone the got request to login to Sky Sports which got too convoluted so gave up.
What an absolute shambles this whole new VMO2 login setup is, I was told that VM had sent out prior notice but I checked my emails back to last year, NOTHING.
We had a try at the link below but had to give up as too many login, try later. Totally frustrating. May have another go tomorrow, but we are both just sick and tired of the whole business as there just doesn't seem to be any one solution to sort our particular problem.
"If things still aren't working, we'd advise you to try the steps here to see if this helps for you."
I raised a IT Ticket last week but nobody come back me as yet with a fix.
This can't go on, VM is going lose a lot of customers over this for sure.
