VM never place the agreed contract
since March, i have been battling with VM about renewing my contact for TV, BB and phone. On many occasions, i have agreed to everything and then the next month i get billed at the "out of contract" price.
When i see a price, i get emailed a contract but when viewed on an ipad/iphone, there is nowhere to accept the contract.
I tried again last month, was told everything was set up. The person in terminations agreed i was in contract and sent me the details. Today i have another bill for £36 more than i have agreed. So i have paid over £100 more than i have agreed and VM continue to say i don't have a contract
How do i get this sorted ? Surely i shouldn't have to phone every single month, battle, be told I'm in contract at a reduced price and then get overcharged ? No offer of a refund..
I'm honestly appalled by the lack of service and don't know where to turn to