Forum Discussion

damianmkv's avatar
damianmkv
On our wavelength
2 months ago

VM never place the agreed contract

since March, i have been battling with VM about renewing my contact for TV, BB and phone. On many occasions, i have agreed to everything and then the next month i get billed at the "out of contract" price.

When i see a price, i get emailed a contract but when viewed on an ipad/iphone, there is nowhere to accept the contract. 

I tried again last month, was told everything was set up. The person in terminations agreed i was in contract and sent me the details.  Today i have another bill for £36 more than i have agreed. So i have paid over £100 more than i have agreed and VM continue to say i don't have a contract

How do i get this sorted ? Surely i shouldn't have to phone every single month, battle, be told I'm in contract at a reduced price and then get overcharged ? No offer of a refund..

I'm honestly appalled by the lack of service and don't know where to turn to

4 Replies

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 months ago

      Hi damianmkv​ 

      Your post is in the correct forum as it's regarding billing on a cable account. 

      It may take 2 or 3 days for a member of the forum team to pick this up due to it being a bank holiday weekend. 

  • damianmkv's avatar
    damianmkv
    On our wavelength
    2 months ago

    Thanks, I’ll call VM in the morning and no doubt have a repeat of the previous 3 or 4 calls I’ve had

    its robbery via incompetence on their part. 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Damianmkv 👋 Welcome to the community forum! Thanks for posting. 

      Sorry to hear about these issues with changing contract, and your experience trying to get things sorted. 

      We will need to take a closer look at things from our side to see what's happened and help get it sorted. If you can please keep an eye on your Inbox 📩 in the top right corner of the page, I will send you a PM to offer some help with this. 

      We can then return to this thread to keep it updated when possible. Thanks for your patience in the meantime! 🌞