This month I received an email from VM requesting a one off payment for a charge on my account. I paid this on November 4th, but then my direct debit was paid on November 5th so I've been charged twice for my latest bill.
Please can somebody from VM contact me to resolve.
Thanks.
Forum TeamHey freddieeverker, thank you for reaching out and we are so sorry to hear about you billing issues.
Normally this happens if you have direct paid this off whilst having a direct debit, this would get added back on as credit to be used in next months bill, could you have done this by accident?
It sounds like you may have done this without knowing, if a direct debit is set up you do not need to make a manually payment.
You can claim this back from the bank if you wish, or choose to keep it on the account for next month you will not be paying double.
