Yup the contract should have stayed the same. The VM forum team should hopefully be able to help.
As an aside the price you originally secured is officially the lowest I have ever seen on this forum (outside of the "Essentials" ones). How did you wrangle it?
Hello Cardiffman,
Basically I still remembered I called them as a new customer in Feb 2023, they said they have a bundle plan with O2 (VM for broadband + O2 for mobile data), £14.99 for VM and £25.00 for O2. That's a 18 month contract which I was happy to deal with (Details you may refer to the pictures).
I still have all soft copies of these deals that's why I am really upset and surprised of how VM responded to me, they simply charge me as a new customer since 'move home' and even I addressed clearly they did nothing...
Hello thomashtchan10
Sorry to hear of the problems following your move with your contract, bill and installation, we understand the frustration this is causing and appreciate you raising it via the forums.
I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
Rob
