On 21.04.25 I gave 30 days notice of cancellation, I got 15 days till I’m disconnected. Out of curiosity I was looking at my account and I see there is an order on my account created on the day I gave 30 days notice. I’m wondering if that “order” is just my cancellation or they created an order unbeknown to me (?!)
When I left VM, I saw an 'order' appear in 'My VM' for broadband/phone (which was the services I had).
Your own 'order' appears to be cancelling TV, broadband, phone services
A VM person should reply here within a few days and may provide further info.
That’s what I hope is the case, even though I’ve been with Virgin over 10 years I never really checked My Orders after I would give 30 days notice
Forum TeamHi Boyan1985,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're leaving us. Based on the screenshots you've posted, this is just your confirmation of cancelling the services. As the time progresses, the timeline you've posted will also update too.
If you have any further issues, pop back and let us know.
Many thanks,
