Forum Discussion

jamesf55's avatar
jamesf55
On our wavelength
10 months ago

Virgin Media web site

Is there a problem just now, when I try to upgrade or change package, all I get is the "Oops" message. I want to cancel an add on. Tried via the app but same problem.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)

    Hey jamesf55,

    Welcome back to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue, here on the Forums we are not able to make a package change, with this you can find all ways to make it via our website here, can you confirm what add on you are trying to remove?

    Joe

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for coming back to us jamesf55.

        If you're able to call our team on 0345 454 1111 or 150 from your Virgin Media landline service, they will be best placed to ensure that this service is cancelled for you

        Thanks,

        David_Bn