Forum Discussion

Tim_Mitch's avatar
Tim_Mitch
Joining in
2 years ago

Virgin Media Overcharging total of £122 over 4 months despite being in contract

I have been consistently overcharged from May 2023 to now. My contract is £23.40 per month for broadband which we negotiated with a discount back in February 2023. However, the following overcharges have been made with zero explanation, on the bill, as to why this was being done.

May 2023 £55.10

June 2023 £57

October 2023 £46.80

February 2024 £57

Can anyone help me resolve this issue?

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 years ago

    Thanks for reaching out to us Tim_Mitch, and a very warm welcome to our Community Forums!

    Sorry to hear of the billing issues you've encountered on the account.

    I'd be happy to look into this with you in a secure environment to see if we can uncover the reasonings for the billing error.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn