Virgin media keep resolving complaints without any agreement or discussion from me

Question

I have had trouble with VM not cancelling my service with them. Each complaint I raise gets marked as resolved by them without any discussion with me. Plus I cannot see any information about the complaint.

Please help!

goslow · Answer

VM closing complaints without the customer knowing about it is routine

If VM fails to resolve your issue, escalate to the ombudsman via the process and timescale below

https://www.commsombudsman.org/our-process

Martyn · Answer

are you doing them online? is so they are usually here: https://www.virginmedia.com/myvmo2/complaints/track

Forum Discussion

Virgin media keep resolving complaints without any agreement or discussion from me

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