Forum Discussion

DarthManiac's avatar
DarthManiac
Joining in
6 months ago

Virgin Media emails going to older email address

At some point I updated my login and my contact email address.  Most emails from Virgin go to this address, especially marketing emails, login authorisation codes and notifications relating to my contract.  However sometimes important emails are still being sent to my old Blueyonder address which I access via Virgins Webmail service.  For example the recent email informing us of the move from analogue phone lines to digital were sent to my old Blueyonder address.

Is there a reason why certain emails are still being sent to my Blueyonder email address?

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    6 months ago

    Hello DarthManiac,

    Thanks for your post and welcome back to our community.

    Regarding certain emails being sent to your blueyonder account, this will be the contact address we have on the system here.

    If you like we can change this from here after passing security.

    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L

     

     

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    5 months ago

    Hello DarthManiac, thanks for your time over the last week.

    I just wanted to let you know all communications for your Hotmail account are set up.

    If there's anything else I can help with? Please let me know.

    Gareth_L