Forum Discussion

lex8472's avatar
lex8472
Joining in
2 years ago

Virgin Media Changed My Phone Package Without My Consent

Virgin Media removed 2 phone packages without my consent in late 2023 and moved me onto a non-equivalent phone package. As a result I am incurring monthly phone charges. This is a breach of my contract which is due for renewal in a week. The 2 original phone packages should be reinstated. I have spent hours on the phone with customer services who keep trying to connect me to the technical team but the technical team is never available. Please can someone help me get this resolved.

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hey lex8472,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with the landline side of your package.

    There should be no changes to your contract without your consent, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L