Forum Discussion

MikeBarr2u22's avatar
MikeBarr2u22
Just joined
2 months ago

Virgin Media account access changes

Hi Guys,

Does anybody now have issues logging into their Virgin Media accounts to view emails, bills etc. The ability to amend/updated your logging-in  password has now disappeared - as a consequence I cannot now access my Virgin Media. The support team (which look at least  26 minutes to pick the call, currently cannot resolve this issue !!!!

Have anybody have/had similar issues and a resolution?

 

2 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hello and welcome to the Community Forums MikeBarr2u22 

    Sorry for the issues with the online account.

    Will pop you a PM so we can assist further.

  • Gooser42's avatar
    Gooser42
    On our wavelength
    2 months ago

    I have had the same problem for over three months now, and despite registering a complaint and being assured it was now a priority with the IT department, still no resolution.  Ayisha B has now taken up the case, so will see what happens!!  Customers should not have to go through hoops to get the problem sorted, and it is only by using the forum, anything gets done.

    Good luck, Gooser 42