Virgin Media - A Company That Takes Advantage of People
Virgin Media - A Company That Takes Advantage of People
I had a truly terrible experience with Virgin Media, and I would strongly advise against using their services. I had a contract with them, and when I had to leave the UK due to medical emergencies, I froze my account and informed them that I would no longer be residing at the same address. Despite the circumstances, they still attempted to charge me the full amount for the contract, even though I wasn't in the UK and couldn’t receive any services.
They wanted me to pay for the remaining 18 months of the contract, even though I had made it clear that I was leaving for health reasons. After a lot of back and forth, I agreed to freeze my account. When I returned to the UK, I moved to a new property, and instead of honouring my old contract, they forced me to start a new one and cancelled the old one. Not only that, but they charged me £41 for the old contract, and when it came to the new one, they tried to force me to pay £78.
After complaining about this, the best offer they could give me was £52 – which is still an outrageous price for the service. Virgin Media doesn’t care about their customers or their situations; they only care about taking as much money as they can. They prey on people who are already suffering, and it’s clear that they don’t deserve to be in business. Their customer service is horrendous, and they clearly have no empathy for people facing difficulties.
They are, in my opinion, nothing but thieves. I cannot stress enough how much I regret ever getting involved with them. Please, do yourself a favour and avoid Virgin Media at all costs.