Virgin have completely messed up up my account and I can't get it resolved
I have been with Virgin for 14 years but I think this might be the end of the line for me ...
I renewed my contract at the start of February 2024 for £81 per month. After receiving the written contract, I decided to cancel the mini-box, taking the monthly payment to £76 per month. All good. The man on the phone stated that everything was in order and I dodn't need to do anything else.
It turns out that he cancelled the entire contract and (without my knowledge) I went onto a £175 per month contract. Multiple phone calls later and I just cannot get this sorted. To avoid me paying the wrong price, a Virgin employee cancelled my direct debit and I haven't received a bill - until the weekend when I got a final demand for £299!
Every phone call to Virgin takes 45 minutes or more. No one can sort this out and I haven't had a response to my complaint. I am going to have to pay the £299 as I need broadband ot work from home. Honestly, it is farcical.
Has anyone else managed to sort out a situation like this and if so, how did you do it? Any help is greatly appreciated.