Forum Discussion

Julia333's avatar
Julia333
Tuning in
2 years ago
Solved

Virgin are making it impossible to cancel!

Due to obscene price increases, I've been desperately trying to cancel my account via your phone lines. Despite endless hours lost yesterday and today being passed from pillar to post and having to listen to VM's horrendous background 'music' - all in vain, I give up and hereby inform you that I am giving you my 30-day notice to leave.
Please kindly acknowledge both here and in email that you have seen my message and accept my cancellation.  
 

fat chance
  • Vikki_M's avatar
    Vikki_M
    2 years ago

    Hi Julia333

     

    Thank you for your post and welcome to our community.

    I am sorry you have been unable to discuss this over the phone.

    I will send you a private message now so we can take a further look for you.

    Please look out for the purple envelope in the top right of the page and pop back to me when you can.

62 Replies

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  • dnpark38's avatar
    dnpark38
    Knows their stuff
    2 years ago

    As VM is supposed to be be an up to date communication company how often we are asked to use old fashioned letter post.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey dnpark38, thank you for reaching out we do have many ways to cancel.

      If you wish to give your 30 days’ notice you can do it  by just sending a WhatsApp with a description of the cancellation to +447305 327 112 or you can send a letter to Virgin Media, Sunderland, SR43 4AA. Cheers 

  • dnpark38's avatar
    dnpark38
    Knows their stuff
    2 years ago

    Well first I have transferred to another Provider and the 30 days ended just a couple of days ago.

    I had difficulty cancelling and my problem is repeated here in the forum over and over again.

    I do not have What's App.  I'm 85 and not a teenager.

    I'm only hanging on in case further payments are taken from me as this forum is the only means VM have to make contact for me.

    Thank you.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Please do remember we do continue  to charge right up until the day of the disconnection so you may still get a final bill, once this has been paid any refunds will get paid by via a cheque refund within 45 days. Cheers 

  • spell's avatar
    spell
    Knows their stuff
    2 years ago

    The Post Office might wonder the same thing when taking it off the sender - strange sort of scam. Presumably the sender will keep a photocopy of the original. Seems reasonable for a court/adjudicator to conclude that the envelope contained the letter and reject any desperate claim that it was empty.

    • Cardiffman282's avatar
      Cardiffman282
      Wise owl
      2 years ago

      See in the days of the fax machine you'd get a transmission report instantaneously on the full content of the message itself. Now where is Virgin Media’s fax number... 

    • vmrunreliable's avatar
      vmrunreliable
      Superfast
      2 years ago

      I have sent one or two recorded delivery letters in my time and I don't ever recall the post office opening up the envelope to verify the contents, therefore I don't think the post office would 'wonder the same thing'. Of course it's been a while since I've posted any letter, let alone a signed for letter so things have probably changed. I assume the post office now read the contents of all letters posted. 

  • julesbolton's avatar
    julesbolton
    Joining in
    2 years ago

    It's an absolute disgrace the way this company is working . I've tried to cancel my account since August but can't get through via phone or their message chats .... I've spoken to them today for first time as they want money for last 3 months when my account was suspended because I just cancelled direct debit as I moved to EE after so many problems . They agreed a settlement for one month but then transferred me to cancellation team and they told me I was blocked through verification 🤬 I've tried hours through phone calls and hours talking to automated responses and I'm now seemingly up and running again even though I'm no longer with them . Please don't join this company it's abismal.

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey julesbolton,

      Welcome to the Community Forums and thanks for the post.

      Sorry to see that you have had this experience with trying to cancel your services with us, if you would still like us to look into this further with you and go about assisting then let us know, otherwise if you do wish to cancel still you can find all ways to do so via our website here.

      Joe

  • dnpark38's avatar
    dnpark38
    Knows their stuff
    2 years ago

    @julesbolton

    I think those are the ways people like myself have tried to use and failed.

    This thread is now 5 pages long.

    Have you the power to get the systems working?

  • cliff5's avatar
    cliff5
    Tuning in
    2 years ago

    This company is run by psycopaths who are harrasing me after my mother died. They will NEVER let you cancel, they are evil as hell. They should all be in prison for harrassment, and the only people still working here are pschopathic. BLOCK all communications from them, and block your bank from paying them anything until they ACTUALLY LEARN.

    VIRGIN ARE MANIACS

  • dnpark38's avatar
    dnpark38
    Knows their stuff
    2 years ago

    Been with my new Provider a couple of months now and very happy after the terrible exit from VM.

    But VM continue to make life difficult, they sent a packing for the equipment that was too small. Request further packing twice which is yet to arrive.

    They contacted me a couple of days ago to say they are going to collect it, I agreed a date.

    Now they today have sent me my account which they are going to take payment for the equipment.

    What a shambles this company is.

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Sincere apologies for any issues faced dnpark38,

      Can I ask during this, what date has been agreed?

      Also has it advised when the charge will take place?
      Let us know,

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 years ago

      Hi dnpark38 👋

      Thank you for getting back to us and confirming! 

      The team will be able to collect and process the equipment in this time frame removing any potential payment. If there is any issue with the collection on 7th please do return here to let us know and we can offer further support getting charges manually removed if needed. 

      Thank you for your patience in the meantime! Wishing you all the best. 🌞

  • Brenty130361's avatar
    Brenty130361
    Joining in
    2 years ago

    can you let me know the tel number for canceling contracts with this bloody awful company?

  • TT000's avatar
    TT000
    Tuning in
    2 years ago

    I cancelled last month by registered letter to their Sunderland address SR43 4AA. But they are still trying to bill me, for a service I cancelled.