Virgin are making it impossible to cancel!

Same problem prices doubled after first 18mth , then if I want to downgrade I'm told it will cost me more.
Virgin are treating existing customers as "Cash Cows"

Hi Julia333 thanks for getting back to us.

Sorry to hear of the issues you've had with getting your services cancelled. I can see that you've been liaising with my colleague Victoria.  If you need any further assistance, please do get back to us.

Regards

Lee_R

Update:  Nothings happened bar trying again to speak to someone rather than a WebBot that tells lies and being passed from pillar to post on a phone, held on hold for 8 minutes no one there.   Tried again, time spent getting through and being held waiting for an assistant rather than a machine, almost 2 hours.  Will write again, recorded delivery but as far as I'm concerned they have had over a months notice and with the latest payment takes me up to 8th November, after that their equipment is ready to be collected.  A sad ending to over 20 years of loyalty subscription.

Virgin are notorious for making it almost impossible to cancel a subscription.  According to The Telegraph dated 24th August 2023 the company is being investigated by the telecoms regulator because of their appalling after sales service but don't pay much heed to that as with most of these regulators no matter what industry it is in the UK they are invariably the very people they are regulating.  Virgin say you can cancel by calling 0345 454 1111, by using its chat bot or writing to them at Virgin Media, Sunderland, SR43 4AA  I've tried all three to give one months notice, the chat bot was hopeless, phoning also, ages to get through then being kept on the line for over thirty-five minute and ended up cutting the call. I wrote first class on the 8th September, not a peep and another direct debits gone through for another month. The newspaper article says they will reply within 48 hours to any complaint, I nearly fell off my chair when I read that one.  The actual broadband and mobile service is excellent but they fall down on aftersales and always have in all the time I have been with them, which was when they first started it must be 20 plus years ago when they swallowed up NTL  I'll be cancelling my monthly direct debit today, their equipment is here for them to collect otherwise it will go in the bin.

I am having the same issue. I tried to cancel today and besides of waiting for hours on the phone, and speaking with lots of people I couldn't do it... They keep transferring me saying that they don't know what I want to do. (???)
I have been a client for almost 3 years, and they said that if I leave I have to pay £288???????? What is this??

Please someone help me canceling the plan as I am moving abroad... To set up the plan, 5', to cancel, they make it impossible. This is not only unfair but also ILEGAL...

Please anyone from this horrible company there?????

I got confirmation messages, If you haven't assume you failed to cancel I would say.

One message giving date of phone turn off.  The other confirming the end of 30 day notice and saying I'm paid up and no more to pay.

If you do that what about the balance of your account?

I doubt if you are wanting your landline number porting VM won't release it.

What happens if you wite to them (recorded delivery) and then cancel your direct debit?

WhatsApp them on +44 7305 327112

You can't give notice via the forum. 

If you can't get through on the phone you can send your notice in writing to:

Virgin Media, Sunderland, SR43 4AA

Ofcom are currently investigating VM due to the difficulties customers are having with cancelling so you may like to let Ofcom know about your experience. They won't intervene in any way but it may help their investigation.

https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring