Verify

Hi crusha 👋.

Thanks for reaching out to us, sorry to hear of the issues that you are facing with a Passkey verification. could you please elaborate further on this, was this an advisory given to you by up, what method DId you recieve this, do you have a copy of this? 

crusha​  Sign in using one of the other methods listed under try another way. 

Once you are logged into the Virgin Media App 
Click on the Settings cog to get to Manage Settings. 
Click on Broadband > Manage Virgin Media settings
> Identity & Security settings > enter your VMO2 ID for the account concerned
> Select Security settings > Passkeys
> Click on the blue button Add Passkey and follow the process through.

High Graham_A. I'm also having the same problem. I sign in using my email. I don't have the option select security settings >passkeys. I don't have the option of a blue button, add passkey. When i receive the email, says email verified, leave page and it goes to google home page. 

I've tried multiple times today and after i verify my email, alwsys returns me to google homepage. I'm using the virgin tv go app. I'm using only one device at the moment which is my mobile.

I just successfully logged in on my chromeback. It's obviously a problem with my phone.