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Olu123's avatar
Olu123
Joining in
12 months ago

Verify

Good Morning, 

 

I am a new customer with Virgin Media, I have tried to sign up and gain access to my virgin media account multiple times; it constantly tells me that I need to verify my account; upon requesting the email and clicking on the link to verify my account it loads a new window and tells me that the verification link has expired. 

 

Can someone please advise as I am unable to manage my account whilst this is happening?

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  • Olu123's avatar
    Olu123
    Joining in
    12 months ago

    Good Morning, 

    I am a new customer with Virgin Media, I have tried to sign up and gain access to my virgin media account multiple times; it constantly tells me that I need to verify my account; upon requesting the email and clicking on the link to verify my account it loads a new window and tells me that the verification link has expired. 

    Can someone please advise as I am unable to manage my account whilst this is happening?

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      12 months ago

      Good morning Olu123 

      Thanks for posting, welcome to both Virgin Media and the community.

      I'll send you a PM now to get this verification sorted 🙂

      • Olu123's avatar
        Olu123
        Joining in
        12 months ago

        Hello, I didn't hear for you again, I can't verify my account.