Jaffa565
2 years agoJoining in
Used same email as old account when purchasing new contract. Can't sign into new account.
I recently cancelled a contract with Virgin Media and have since started a new one. However, whenever I attempt to log in to my online account, it consistently displays the account number associated with the previously cancelled contract. As a result, I am unable to register my new account, and I am unable to access important information such as bills and account details.
I kindly request your assistance in resetting my online account to reflect the current and active contract. I have attempted to register the new account separately, but the system directs me to the old account each time.
Could you please reset my online account or provide guidance on how to resolve this issue?