I have been having ongoing issues with my bill and being lied to by staff for several weeks - I need this resolved asap and a manager to actually contact me who can fix things!
Is there also anyway I can speak to the same person if I ring the helpline, otherwise this will be the 9th person I have spoken to and I am sick of saying the same story over and over again!
Hi Rachb87
Welcome to our forums and sorry to hear you have been having an ongoing billing issue that remains unresolved. We can understand the frustration caused and we want to do our best to help from this point on. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this
Thanks,
