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Sario2005's avatar
Sario2005
Tuning in
9 months ago

Unfair terms inposed on my contract

Hi All,

I had received a CIS and CSS from the retention team yesterday to renew my M250 plan for 22 pounds.

To my surprise, this morning when I received the final eContract, the month charge has increased to 25 pounds without my knowledge and consent.

I had rang CS, the operator is sympathetic but unable to do anything to rectify this.

Please can you advise what is the best course of action I could take? Many thanks 🙂

 

 

 

4 Replies

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  • bhaskarsamani's avatar
    bhaskarsamani
    Superfast
    9 months ago

    if they can't change it you have the option to cancel it as it's within the last 14 days 

    • Sario2005's avatar
      Sario2005
      Tuning in
      9 months ago

      Thanks for the advice dude. CS told me that I have to give 30 days notice even thoguh im in the cooling down period. Do you know by any chance if I can cancel the contract immediately or do I have to wait for 30 days? Based on reading the T&C document that comes along with my contract, my understanding is that I can cancel immediately but CS is suggesting otherwise. Thanks.

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        9 months ago

        Hi Sario2005,

        Thank you for your post and welcome to the communtiy. 

        I'm very sorry to hear about the change in the contract price. 

        I can certainly look into this for you. I will private message you now. 

        ^Martin