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saw08's avatar
saw08
Just joined
25 days ago

Unexplainable charges

On my bill this month I have been hit with a large charge after changing my package. I don't remember anything being mentioned in the phone call I made. Please explain this extra fee that is being charged to me.

2 Replies

  • What does you online account show?

    It should detail what you've been charged for.

    https://www.virginmedia.com/support/help/billing-and-payment/my-virgin-media/billing

  • Hello saw08.

    Thanks for your first post and welcome to our community.

    Sorry to hear about the charge after changing your contract.

    I would like to have a look at this for you.

    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L