Unexplainable charges
On my bill this month I have been hit with a large charge after changing my package. I don't remember anything being mentioned in the phone call I made. Please explain this extra fee that is being charged to me.
Forum Discussion
2 Replies
What does you online account show?
It should detail what you've been charged for.
https://www.virginmedia.com/support/help/billing-and-payment/my-virgin-media/billing
- Gareth_L
Forum Team
Hello saw08.
Thanks for your first post and welcome to our community.
Sorry to hear about the charge after changing your contract.
I would like to have a look at this for you.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the envelope at the top right of your screen, that would be great.
Gareth_L
