Forum Discussion

vander18's avatar
vander18
On our wavelength
12 months ago

Unauthorised use

I think some else is using my broadband what should I do, I have already changed the password etc reset the router . ATM I only have 3 connected but showing 4.

  • vander18's avatar
    vander18
    On our wavelength

    I think some else is using my broadband what should I do, I have already changed the password etc reset the router . ATM I only have 3 connected but showing 4.

    and now I can’t log into the hub because someone says only one at a time.

    • Tudor's avatar
      Tudor
      Very Insightful Person

      Do not worry, nobody else is using your broadband. I presume you are using the VM app to find this out, it’s a bit unreliable and I would not use it. When logging onto the hub and it says someone is using it is a fault with the hub firmware, there are numerous reports on the board. If you do a pin-hole reset of the hub it might be fixed. 

      • vander18's avatar
        vander18
        On our wavelength

        wow thanks no I’m using the hub 192. Etc yes I did pin whole reset yesterday, funny, the Connect app I’ve had to pause a device 

    • legacy1's avatar
      legacy1
      Alessandro Volta

      If your worried you can get your own router with 1Gb ports and use hub in modem mode 

      • carl_pearce's avatar
        carl_pearce
        Community elder

        legacy1 wrote:

        If your worried you can get your own router with 1Gb ports and use hub in modem mode 


        Stop talking your usual rubbish.

        Changing the router has nothing to do with the OP's issue.