Unauthorised Contract Renew - Being Charged £870 for Early Disconnection
Hi everyone,
I'm looking for advice or shared experiences regarding an issue I'm having with Virgin Media. They are trying to charge me a disconnection fee of £873.32, even though I haven't had a valid contract since June 2023.
Here’s a timeline of what happened:
- My contract with Virgin Media ended on 12 June 2023.
- I continued using the service on what I believed was a rolling basis - I never signed a new agreement.
- On 10 March 2024, I received an email from Virgin Media regarding a price increase.
- On 8 April 2024, I used the chat service to request a downgrade of my package. I explicitly stated that I did not want to enter into a new contract. I only wanted a cheaper package without any new commitment.
- Today (May 2025), I tried to schedule a cancellation for 5 July 2024 or later, and I was told that I’m in a new contract - something I never agreed to - and would have to pay £870+ to leave early.
This has come as a complete shock to me. I was never informed, and I never signed or verbally agreed to a new contract. I’ve submitted a complaint to Virgin Media (Ref: C-0905255923) but am still waiting for a proper response.
Aside from the financial concern, this whole situation has been really stressful and has impacted my mental well-being. I feel pressured into paying for something I didn’t agree to, and I’m now wondering if others have faced similar experiences — and whether anyone has successfully had such charges overturned.
Also, if anyone has experience with claiming compensation for distress caused, I’d be grateful to hear how that process works.
Thanks in advance to anyone who can offer guidance or share similar stories. It would really help to know I’m not alone in this.
Best,
Erdi