Forum Discussion

CataniaUK's avatar
CataniaUK
Joining in
23 days ago

Unable to verify new email address

So I wanted to change my email address on my account. Simple process really - never had issues with any other website.

Until VM with their glitchy system. So it sends a verification email, which when I click on the link to verify the email, it asks me to login.

So I use the new email address and my password and then the system says “email not verified”

and the cycle begins. I can login via my old email still.

why can’t the website allow me to verify with a code or something else. This is taking far too long for VM to fix. 

any help anyone please? 

account
broken
email
fault.
glitch
verification
Verify Email
Verifying

2 Replies

  • CataniaUK's avatar
    CataniaUK
    Joining in
    23 days ago

    When I click on the link on the same browser it says “

    Verification link expired

    The link we sent to verify your updated email address has expired.

    If you'd still like to update your email address, head to your security and sign in details and try again.”

     

    this is unacceptable. A billion pound company but yet I can’t change or verify my email address. Can’t wait to quit this company 

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      22 days ago

      Hi CataniaUK thanks for posting although we're sorry to hear of the concerns you've raised here.

      If you still need help with this, please let me send you a PM regarding this so I can assist you further.

      Please expect a PM from me to arrive shortly and respond directly when you can!
      Many thanks