Forum Discussion

kenmh13's avatar
kenmh13
Settling in
3 months ago

Unable to verify email address at sign in

Hi, like many here, I've been attempting for weeks to link my Virgin Media account to a Virgin media 02 ID without any success. I have been unable to progress beyond the initial sign-in page as the verification email is being sent to an old email address that is no longer accessible. Can the email address registered on the account be changed to one that I have access to? Thanks

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    I don’t think the Mods here can help with that. It needs to be Customer Services, so you will need to phone them.