Forum Discussion

sandman112's avatar
sandman112
On our wavelength
2 months ago

Unable to update phone number in Marketing and contact preference

I have tried many times to update my phone number from my landline to my mobile number with no success

when attempting this i get sent a verification code via email to authorise access change the number and all looks good, come back to the same page 10 mins later and it’s reverted back to my landline

Is the vm support team still on here, can anyone from that team help resolve this by dm?

thanks

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi sandman112,

    Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to update your contact details, I will be more than happy to help, I have sent you an invite into a private chat, please click on the white envelope to accept.

    Regards

    Paul.