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thb2002-email's avatar
thb2002-email
Joining in
2 years ago

unable to update contact number in virgin media account settings page

when i try to update my contact mobile number either at online vm account and on the vm app too, it keeps reverting back to the old original number. 

Any help please? thanks

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi thb2002-email, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your updated contact number being saved. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,