Forum Discussion

munglebrush's avatar
munglebrush
Just joined
5 months ago

Unable to switch to eBilling—dropdown includes Post and still charging £1.75

Hi,

I’m unable to switch to eBilling in My Virgin Media. In Settings > Account Details > Communication Preferences, the edit dropdown only offers “Email / Text message / Phone call / Post” – no option to select email without Post. Despite the note saying “If you choose to be contacted by email, we’ll switch your bills to eBills,” it doesn’t activate, and I’m still getting paper bills with the £1.75 charge.

Can the Virgin Media team manually enable eBilling for me and remove the paper bill fee? Account number available via PM if needed.

Thanks!

1 Reply

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    5 months ago

    Hi munglebrush, 

    Thank you for your post and welcome to the community. 

    We're sorry to hear you're having issues with switching to e-billing. 

    We can certainly look to help with this. I will private message you now.

    ^Martin