diggerati
9 months agoTuning in
Unable to renew contract online
I have been receiving several emails from Virgin reminding me that my contract is coming to an end soon and with offers to renew it.
when I click on the renew your contract link, I get an Oops error message (see attached images).
the link did work once but I was not able to finalise the renewal. The offer was only slightly higher than what I pay currently. Now the links don’t work and your call centre is terrible and gives me conflicting advice and different and much higher renewal offers.
i would like to retain my Volt package at the current price.
I have tried clicking the link from my phone, a laptop and a separate PC & keep getting thr same error.
could a support person contact me directly?