Forum Discussion

rubjohn's avatar
rubjohn
Joining in
16 hours ago

Unable to login to VM account due to an incorrect email

My mother set up the VM account to her email address several years ago. Unfortunately, due to recent issues with our land-line, I discovered that the email address she used was actually closed by Yahoo due to inactivity several years ago. 

How do we go about amending the email address we use with the account; unfortunately my mother is in her eighties, and is very forgetful and gets confused over technical issues, which is why it falls to me to sort these things out.

Yours hopefully

Mike Rubery

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 hours ago

    Hello Mike

     

    Thank you for taking the time to post via the forums in regards to your mothers account and the access issues experienced, we understand the concerns this can cause.

     

    Making changes such as this to account details requires security to be passed and can only be requested via the account holder or any individual who has Power Of Attorney over the account holders affairs. Let us know if you have this so we can assist further.