Forum Discussion

VC10's avatar
VC10
Dialled in
2 months ago

Unable to Log Into VM

I can't log into my VM account page. On first attempt it tells me my p/word is invalid and when I try to change the p/word it tells me to - Please ensure you provide the email address you use to sign in to My Virgin Media. -  I have.

I tried this several days apart just in case it was a website issue but on both occasion I have has the same result.

I have a ntlworld account which I have always used to log in and I also had a virgin.net mail account that was recently taken away. Is this something to do with the Virgin.net account removal?

 

 

 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello VC10,

    Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account at the moment. Have you been advised to change your login to a 3rd party email address at any point? Have you recently changed the login email address?

    Kind Regards,

    Steven_L

      • Beth_G's avatar
        Beth_G
        Forum Team
        2 months ago

        Hi VC10

        Thanks for your response. I've sent you a private message so I can look into this further with you.