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rich0583's avatar
rich0583
Tuning in
2 years ago

Unable to change email address for account

Keep trying to change email address and going round in circles when trying to verify email address

regards 

Richard

9 Replies

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there rich0583 

    Thank you so much for your post and welcome to the community forums, it's great to have you back. 

    I am so sorry that you have faced this issue with your service and thank you again for posting. Can I ask what happens when you try to verify the account? Do you get the verification email through?

    • rich0583's avatar
      rich0583
      Tuning in
      2 years ago

      As soon as i click the link on the verifcation email it justs asks me to sign in as normal as below.

      regards

      Richard

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to the thread rich0583.

        What details do you enter when you hit this screen from the link?

        Are you entering the previous E-Mail address you would use to log in, or the newly nominated E-Mail address?

        Thanks

        David_Bn