Unable to agree a new contract with TNT Sports removed
I phoned 150 thinking of leaving us option this morning because my contract is up on 15th October and I have had my bill showing the end of contract rise. I have been on the Ultimate Volt Bundle with an O2 sim attached. I was given a renewal price and told TNT Sports is now £18 extra but the best price was still over £35 more than I am paying now without TNT Sports. Even downgrading to Mixit TV didn’t give a much better price. I will have to phone back tomorrow morning to cancel my services and move to BT after 18 years with Virgin always getting a decent renewal price for every year I’ve been using the services. I couldn’t cancel today being a day before 30 days needed to cancel without penalty. Is there anything else I can do without having to cancel to get a renewal price I can agree to this time ? I am not looking for a new customer deal and i have always been happy with Virgin or I’d have gone back to BT before.
Hi vjkld, thank you for your post.
We're sorry to hear you're thinking of leaving us 😔
The retentions team will be best positioned to confirm the best prices we can offer. As you seem to be aware, they can be contacted on 0345 454 1111 (Option one, then four, then four), or 150 from a Virgin Media landline or Virgin Mobile.
Alternatively, you can seek support via WhatsApp on +447305 327 112.
Regards,Daniel