Forum Discussion

Sj15171's avatar
Sj15171
Joining in
7 months ago
Solved

Tv package upgrade not showing

Hi, I added the entertainment package upgrade to my account but it’s not showing it still says adding. I done this almost 24 hours ago, I’ve reset my box and everything. Any ideas? As this now means ...
  • newapollo's avatar
    newapollo
    7 months ago

    Hi Sj15171 

    Regrades placed over the phone are usually actioned immediately.   Regrades  placed by any other method can take up to 10 working days as they are processed manually. You won't be charged the new price until the change takes place and the new channels/package activated.

Sj15171's avatar
Sj15171
Joining in
6 months ago

10 days!? Thank you for letting me know.

i feel as though it should tell you this when upgrading to make us aware of the difference and the confirmation email should also confirm up to 10 days not say I can stream straight away 😞 

 

thank you for the helpful answer. 🙂 

Beth_G's avatar
Beth_G
Forum Team
6 months ago

Hi Sj15171

Thanks for your reply. It can take up to 10 days but only in extreme cases. 

If the order is still showing as stuck by Tuesday, please let us know and we can look into getting it pushed through for you 😊