Forum Discussion

pridding's avatar
pridding
On our wavelength
6 months ago

TV 360 Upgrade

Hello,

Yesterday I requested the free upgrade to TV 360 via my TIVO box, for which I received a confirmation e-mail this morning. However, it also stated that that as of October my new monthly charge would £109.33 up from £106.00. Can someone explain why there is an increase in cost when it is supposed to be a free upgrade ?

Thank you.

  • Hi pridding 

    Thanks for posting and welcome back to the community. 

    TV 360 upgrades have no increased cost on either monthly bill/delivery/activation costs.

    Apologies for any confusion.

    • pridding's avatar
      pridding
      On our wavelength

      Hi John,

      Thanks for the reply. 

      What will happen about this though, given that I have been advised of the higher monthly charge as of October?

      Regard

      Paul

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi pridding, thank you for your response.

        Does it indicate on your bills that you have a discount coming to an end any time soon?

        Regards,
        Daniel