Trying to pay bill
On 28th August i went to log onto Virgin media website to pay my phone and internet bill as usual.
This time i was sent round in circles as I don’t have a second email address to verify my account. This is a new thing. I’ve been a customer for nearly 20 years and haven’t been prompted for this before.
Using a contact number from a paper bill, yesterday i called VM up but could only progress so far as i can’t recall my telephone password. Going through the automated billing section, i was told i had zero balance as i’d paid £500 already. ?!?! I wanted to speak to a person to verify i’d heard correctly - no chance. So although I’m perfectly willing to pay my bill, the system VM set up prevents me from doing that very thing and also stops me from checking that the £500 payment is a (worrying) mistake.
No doubt VM will soon be contacting me for payment. whatever form this contact comes in, i hope there’s a way of speaking to a human. I also hope that they don’t fine me for a late payment.
