Forum Discussion

Pollpip's avatar
Pollpip
Joining in
4 months ago

Trying to contact VM

Hi I have been trying to phone you for weeks, the main telephone number is only taking to bill payments, I have paid my bill and I am trying to renew my contract by tomorrow, I have tried using the chat bot but it's asking me to talk through WhatsApp. I have given my number and it's not linking to WhatsApp as I will not be happy if I am having to pay more next month. I already tried to renew contract online in November and that did not go through, I'm feeling this is intentional as I can also changed my package online either, please help. 

1 Reply

Sort By
  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    4 months ago

    HI Pollpip,

    Thanks for your post, welcome to the Community Forums

    I'm sorry to hear you've been struggling to reach us about your package. We don't usually assist with package queries/changes from here but given the experience you've had, we can take a look.

    I've dropped you a PM.