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jamescfc's avatar
jamescfc
Tuning in
4 days ago

Trying to change direct debit details, unpaid payment issue

Hello,

I will keep it brief. I am trying to change my direct debit details but running into issues.

I keep all of my payments up to date however Virgin Media have said that "There’s an unpaid balance on your account." that needs to be paid before I change my direct debit details. Would this be for the month before service? Anyway, I did that and I am still being asked to pay again for the same billing date.

Can anyone help? It's becoming very frustrating and I don't want to be charged twice

Thank you

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1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    3 days ago

    Hey jamescfc , 

    Welcome back to our forums and sorry to hear you are having issues with changing your Direct Debit details. We want to best help from here. Was the bill nearly due when you tried to change the date? We can have a look into your billing for clarification. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,