Tried to cancel, tried to pause
So I’m getting a bit sick of this now. I moved to a new flat where Virgin wasn’t available. So I rang up and cancelled. A month later I was charged for another month £48. I rang up and cancelled again, person on the phone didn’t acknowledge id already rung up. I was told I couldn’t pause my account. A month later another bill came out of £48. So I rung up again. The person on the phone mentioned it might be easier to downgrade my account to £5 a month which still gives access to WiFi at the old flat whilst it’s being renovated. Ok fine, sounds good. I was assured I wouldn’t get charged for another month and the next bill would be £5. 2 weeks later I was sent an email about cancelling and that I owe £300 for early cancellation. Every time I tried to call up, it was either busy for over an hour. Live chat just doesn’t work and the WhatsApp is a waste of time and I just kept getting cut off and going round in circles. 2 days later I was charged another £48. I was on hold for via live chat for 3 days. WhatsApp goes round and round. And calling up and actually speaking to a person is almost impossible. I tried replying to the email aswell but I got an automated email saying they don’t monitor the accounts. I have really had enough now, this has been going on for months. I’m £144 out of pocket for a service I’m not using and have tried to cancel. Virgin is a joke.