Forum Discussion

Kendo44's avatar
Kendo44
Tuning in
7 months ago
Solved

TNT Sports removed from package

Something similar has happened to me. I received several emails asking me to renew - all said "same package, same speeds, less hassle" I renewed and was sent contracts which clearly stated my Add...
  • Carley_S's avatar
    Carley_S
    7 months ago

    Hi Kendo44 

    Welcome to the community forums 

    Sorry to hear of your concerns with your contract regarding TNT. 

    We have sent an email out regarding customers who still have TNT on a Maxit package asking them if they would like to continue to receive the channels. The email will include a link to a digital page where you'll be able to submit a request to keep the channels. Please double check you've received such an email from us in your inbox or junk mail and let us know if you've any further issues at all. 

Eviman42's avatar
Eviman42
On our wavelength
6 months ago

Same thing happened to me I've checked emails and it does say tnt sports will be removed very unclear as it also says I would lose nothing and tnt sports and maxit TV are shown in new contract. I've got nowhere with customer service so ended up cancelling everything. Very poor from Virgin Media 

John_GS's avatar
John_GS
Forum Team
6 months ago

Hi Eviman42 

Thanks for posting and welcome back to the community.

As you've advised in the first line, it does state TNT will be removed, this confirms that TNT Sports wouldn't be part of that current agreement. 

If you do wish to renegotiate your deal, please call the team on 150 / 0345 454 1111.