Forum Discussion

shirleywhite's avatar
shirleywhite
Up to speed
7 hours ago

"There is an outstanding balance on your account...." The fiasco strikes again! !

A few months back Virgin Media managed to annoy many customers by falsely emailing about "outstanding balances".  Looks like the cockup has occurred again.  My direct debit is usually taken on 29th of each month. Today(27th) I have just received an email saying I have an "outstanding balance".  Not so!  Each 29th Virgin have taken the agreed amount...month after month. In 2 days time they will take/receive the same amount again.  There ISN'T any outstanding balance.

This is exactly same error as before. Come on Virgin.....sort it out!!!

3 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 hours ago

    Hello shirleywhite,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your account balance. 

     I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

  • benobbs's avatar
    benobbs
    Tuning in
    4 hours ago

    I have also had exactly the same problem this morning. An email from Virgin Media flagging an unpaid bill with a link to pay it. Rang Virgin Media and was able to speak to a person evetually who confirmed that my account was fully paid up and that this must be an error. They could not confirm that the email was an error but could confirm the account was paid an up-to-date.

    This is a complete mess and a waste of time for customers having to deal with these issues. No apology of course. The VMO2 merger has been a nightmare for existing customers.