Forum Discussion

archercj's avatar
archercj
Fibre optic
6 months ago

The deceipt

The other day I got an email from Virgin offering an EXCLUSIVE renewal. It's been mentioned many times on here, it isnt it is often isnt the same package as you have now.

Anyway today I for a reminder email. When you click on the link (Recontract now) you get Step 1 to Check and place order. there's another link which takes you to Step 2 - review & submit your order'. there are two tick boxes to click and then a final button to place order.

Of course I neither ticked these boxes or clicked on Place order but simply closed the web page. But what happens next is you receive an email (interestingly from virginmedia.ie) and attached are your Contract Information & Contract Summary documents.

I can see many people upset and confused by this tactic.

  • John_GS's avatar
    John_GS
    Forum Team
    6 months ago

    Hi archercj 

    Thanks for posting and welcome to the community. There's no deceit in what you've said. 

    When you do a deal online/over the phone etc, before agreeing, you agree the pre-contract documents. You've advised you've received this which is fine. To proceed with the order, you'd click agree. If not, you wouldn't and it'd simply time out.

    Best wishes.

    • unisoft's avatar
      unisoft
      Knows their stuff
      6 months ago
      John_GS wrote:

      Hi archercj 

      Thanks for posting and welcome to the community. There's no deceit in what you've said. 

      When you do a deal online/over the phone etc, before agreeing, you agree the pre-contract documents. You've advised you've received this which is fine. To proceed with the order, you'd click agree. If not, you wouldn't and it'd simply time out.

      Best wishes.

      The poster says the email was from Virgin media IRELAND/EIRE. Isn't that odd? Should be VM UK as that's where contracts and emails are sent from....

  • fuz's avatar
    fuz
    Dialled in
    6 months ago
    archercj wrote:

    The other day I got an email from Virgin offering an EXCLUSIVE renewal. It's been mentioned many times on here, it isnt it is often isnt the same package as you have now.

    Anyway today I for a reminder email. When you click on the link (Recontract now) you get Step 1 to Check and place order. there's another link which takes you to Step 2 - review & submit your order'. there are two tick boxes to click and then a final button to place order.

    Of course I neither ticked these boxes or clicked on Place order but simply closed the web page. But what happens next is you receive an email (interestingly from virginmedia.ie) and attached are your Contract Information & Contract Summary documents.

    I can see many people upset and confused by this tactic.


    Choose this deal and keep your current Virgin Media plan without losing anything. This may be where they are alluding to the deceit. This is what it states on the renewal offer that we have been sent. The offer still refers to Maxit TV when you hit the grab your deal button. So any reasonable minded person would think that the offer does not change anything other than the price, so TNT sports, second box etc would still be in the package. 

  • archercj's avatar
    archercj
    Fibre optic
    6 months ago

    I notice that there is now a pop up stating TNT is not now included which is progress.

    But i wonder how many (and here are a lot on here) have fallen foul of this email and signed up for a package that does not resemble what they had.

    Also the sending of PDf documents should be accompanied with a 'if you wish to proceed please click the folloiwng link. We will then send you out the appropriate documention regarding your revised documentation'.

    The emailed documentation should show your current contract and any differences in the revised offer. Then the email should contain a link which says 'if you are happy to continue please click this link'.

    Not rocket science is it.