Forum Discussion

matt4321234's avatar
matt4321234
Joining in
4 months ago

Talking to retentions and getting disconnected at perfectly 6pm and cant call back lol

one hour on the line, 18:00 and i get disconnected from the call. Trying to call back, offices now closed lol

  • Hi matt4321234 

    Thanks for posting and welcome back to the community. We're sorry to hear of this. This isn't the usual level of service we aim to offer. From another post, we've noticed you've advised that you have a Business account with us. 

    If so, we're unable to help from here as this is the Residential accounts only Forum.

    If you have Twitter/X, please message them @vmbusinesshelp and they can assist further. Or all other methods - https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us/

    Best wishes