Talking to a real person about Billing Issues

Hurrah, at last I've found a way to actually talk to someone who can deal with Billing queries, or maybe even any other issue if you're frustrated by Bots

Dial 0345 454 1111 (VM Helpline)...

Select option 4 (Thinking of Leaving VM)...

Ignore sub-option 1 and continue to hold...

With luck you will get through to an agent in the call centre...

Ask to escalate to the Tier 2 call centre if the first agent does not have sufficient authority to deal with your issue or complaint