Forum Discussion

BBQ's avatar
BBQ
Tuning in
3 years ago

Taking Virgin media to court

Hi,

 

For the last 4 months I have attempted several times through Connor located in the Plymouth centre in order that he can give me the correct address and name of contact so that I can pursue a strong case against Virgin Media in the small claims court.

I have been told that the CO team will contact me to no avail and really just getting fobbed off this however has increased the claim considerably.

Its time now that I employ the services of a solicitor as this is not going away.

 

Regards

  • goslow's avatar
    goslow
    Alessandro Volta
    3 years ago

    A small claims submission is usually the last resort. Prior to that have you a) gone through the VM formal complaints process and b) (assuming no result from the VM process) submitted a claim through CISAS? You would be expected to have tried this first

    https://www.cedr.com/consumer/cisas/complainnow/

    The CISAS process is also free to you.

    If you are able to outline the problem here on the public forum, someone on here may be able to help.

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    3 years ago

    Hi BBQ thanks for your post here in the community although I'm very sorry to hear of your concerns.

    Are you able to please provide more details as to what's happened so we can advise you accordingly? We will happily look to resolve this over here for you and we can drop you a PM if necessary too along the way.

    I look forward to your response with further details and we can take things from there.

    Many thanks

    • BBQ's avatar
      BBQ
      Tuning in
      3 years ago

      Hi Tom_W,

      Firstly Tom because of all the evasive behaviour which is a disgrace on any level I have decided that small claims is the only way I can gain satisfaction from an horrendous experience that sets Virgin media as simply the worst of all....

       

      I asked for a home move and instead of getting that a new contract was drawn up prolonging another 18 months of misery. Then I gave notice for the termination of the contract which was totaly ignored costing me another £90.00 plus pounds.

       

      Also numerous call to call centres where I was put on hold sometimes for an hour and a half then the phone was put down.

       

      A letter of preaction protocal will be issued and this case I will win hands down. 

       

      Just give the persons name and office number plus address please.

       

      Cheers,

       

      James

       

      • Steven_L's avatar
        Steven_L
        Forum Team
        3 years ago

        Thanks for coming back to us BBQ. To have this looked into further you would need to get in touch with our defence team, I will send over the contact details now via private message. 

        Regards,

        Steven_L

         

  • Weston86's avatar
    Weston86
    Joining in
    2 years ago

    Hey could anyone share some info to me as I'm in a similar situation with 2 defaults given to me by virgin. Would love to take this further as I am getting no where with this 

    • Arissa_H's avatar
      Arissa_H
      Forum Team
      2 years ago

      Hi Weston86 👋🏼.

      Thank you for posting and welcoming you back onto our community forum 😊.

      Please can you elaborate what it is you are after and what has happened, so we can get a better idea and give the relevant information.