Forum Discussion

Cherylbee32's avatar
Cherylbee32
Joining in
10 months ago

switching over to virgin tv 360

Could you help me out since switching over to virgin tv 360 last month we had £99 additional features and this time time round its £126 over 3 days which one day seemingly watched 10 movies when no-one was home

  • Can you help me out since switching to virgin tv 360 the 2 months bills issued since switching had £99 of additional features and this month £126 for 3 days when we havent bought anything

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Cherylbee32 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear this 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Since this happened i put a block on all my on demand services which has been in place since April and again they are saying i have usage charges

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Cherylbee32, thank you for your post.

      Have you received an explanation as to why usage charges have been applied?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

      • Cherylbee32's avatar
        Cherylbee32
        Joining in

        No they restricted my services 3 times and asked me to make payments to get them back on which i did as they told me it was a bill that hadnt been paid which i knew was rubbish then the 3rd time i got told it was because there was additional feature charges which i know we haven’t done as i put a block on them in March/April