Forum Discussion

MissingPlanet's avatar
MissingPlanet
Tuning in
2 years ago

Switching my broadband off a for a long period.

I have broadband only and am within my contract, but I'm not going to need my broadband for a number of months and so the router will be turned off for all this time. Ideally, I'd like to pause the contract rather than cancel as this would mean I don't lose the email addresses I have with Virgin. I don't see an option for doing this on their website - does anyone know if it is an option?

If it's not, I suspect I should notify Virgin to ensure that there are no problems when I turn it back on. Given the amount of time it would be unused for, it wouldn't be suprising for Virgin to think there was a fault. What should I do?

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi MissingPlanet,

    Thanks for your post and welcome back to the community.

    Regarding the query at hand we'd strongly advise to get in touch with our retentions team on 0345 454 1111/150 if calling from a VM landline for further investigation to see if this can be completed.

    Warm Regards,